Descrição da Função

Adecco Portugal is currently searching and hiring German and English speakers for a role of German Team Leader for it's international telecommunications client, based in Lisbon. Descrição/Funções: As a Team Leader your main tasks will be: • Management, support, organization, and further development of the assigned team • Management of approximately 8 to 10 employees • Constant monitoring of team performance and achievement of annual objectives • Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how • Discussions on performance and objectives with each employee • Guarantee quality and quantity standards within the team • HR Responsibilities: time and Absence management, involvement in recruiting process • Coordination of customer requests in respective internal departments and responsibility for service and process improvement measures • Optimization of existing processes Requisitos: • Languages: German native / English; • Specialized sales training or equivalent; • Experience in team management of a call center team; • A strong service mentality and customer orientation; • Excellent knowledge of PC- / MS-Office • Great motivation • Determination • Strong initiative and implementation • Enthusiasm and positivism Oferece-se: We offer: • 1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance; • Direct Contract with the Client; • MON - SAT (7am-9pm rotative); • 100% at the office - Lisbon If your experience and expectations meet the requirements, do not hesitate to apply.

Localização

• Lisboa, Portugal