Descrição da Empresa

A Human Profiler, é uma empresa de consultoria de recursos humanos, especializada Outsourcing IT e recrutamento e seleção de perfis qualificados. Atuamos com total flexibilidade e adaptação às necessidades dos nossos clientes, dispondo de uma equipa de consultores experientes nas diversas áreas funcionais, para as quais recrutamos.

Descrição da Função

With over a decade of experience in talent recruitment, Human Profiler is a consultancy specialized in IT Outsourcing and the selection of qualified profiles. We track trends, anticipate needs, and align talent with the right challenges through agility, closeness, and a personalized approach. We are currently looking for an IT Operations Process & Governance Analyst to our client team. Main responsibilities - Define, document, and maintain standardized IT processes. - Manage software license compliance. - Oversee relationships and contracts with strategic suppliers. - Ensure operational efficiency and compliance with internal/external standards (ITIL / ITSM). - Participate in decisions with significant financial impact. Requirements - 5+ years of relevant experience. - Experience managing complex processes with high functional and financial impact. - Ability to produce clear, structured manuals, procedures, and reports. - Experience in ITSM Environments - Hands-on experience with service management tools (e.g., ServiceNow, BMC Remedy) for tracking incidents, changes, and problems. - Coordinating with multiple suppliers, negotiating contracts, and monitoring SLAs. - Understanding ITIL processes like Incident, Problem, Change, Asset & Configuration Management. - Ability to identify risks, inefficiencies, or compliance gaps. From application to team integration The first contact is made by phone or videoconference, during a dedicated moment to better understand the candidate’s professional background and motivations. During the integration phase, close and consistent support is ensured to foster continuous development and smooth adaptation to the new team.

Localização

• Lisboa, Portugal