Descrição da Empresa

Num mundo do trabalho cada vez mais complexo, exigente e imprevisível, as empresas têm de aumentar o seu grau de inovação num contexto de permanente competitividade. O ManpowerGroup é líder mundial em soluções de outsourcing, concebidas desde a raiz com orientação para resultados, desenvolvendo o Potencial Humano e valorizando novos modelos laborais

Descrição da Função

At Manpower, we don’t just offer jobs — we offer opportunities to grow. As a global leader in workforce solutions, we partner with some of the world’s most respected brands. Join a multicultural and dynamic team where people come first, and every day brings a new challenge. Your Mission As an Italian Customer Service & Sales Advisor, you’ll support customers throughout the post-purchase process and play a key role in driving product and accessory sales. Whether resolving issues or recommending the right solution, you’ll be at the heart of delivering an excellent customer experience. What You’ll Do: -Assist customers in Italian with delivery issues, returns, billing concerns, and product support. -Resolve cases involving delayed shipments, damaged items, payment problems, and incorrect charges. -Sell our client’s products and accessories by matching customer needs with the right solutions. -Proactively guide customers through their buying journey with clarity and confidence. -Promote and sell add-ons such as chargers, cases, and cables as essential complements. -Listen actively to identify sales opportunities and handle objections with professionalism. -Close sales by making tailored recommendations that add value and feel natural. -Stay up to date on our client’s products, technology, and offerings to provide expert advice. -Collaborate with your team to meet individual and collective performance goals. -Turn each interaction into a positive customer experience that builds trust and loyalty. Who You Are: -Fluent in Italian (mandatory) and able to communicate well in English (minimum B2). -A skilled communicator with strong sales instincts and a customer-first mindset. -Naturally empathetic, persuasive, and solution-oriented. -Organized, resilient, and capable of thriving in a fast-paced environment. -Available to work rotating shifts Monday to Saturday, between 8:00 a.m. and 7:00 p.m. (8 hours/day) -Have access to fiber internet with wired connection suitable for remote work. -Hold European citizenship or a valid residence/work permit in Portugal. -Completed 12th grade (high school diploma) or equivalent. What We Offer: -Specialized training and continuous development. -Employment contract with a competitive salary. -Meal allowance. -Performance bonuses. -A dynamic and friendly work environment. -Long-term job stability and real opportunities for career progression. -Fun and engaging company initiatives to keep you motivated. Location: Portugal | Full Remote Ready to turn challenges into great experiences? Apply now and join our team!

Localização

• Todo o país, Portugal