Descrição da Empresa

We’re a global CX leader. Clients say that our agile culture makes us special, which means that doing business with us is easy. As experts in customer experience management, we’ve seen it all, so we’re able to ensure the reliability our clients need and the care their customers deserve. Our team members love nothing more than to just get things done, secure in the knowledge that we strive to be the best home for their talent. Our spirit is resourceful, resilient, and relentless, and this is what drives us to Go Further.

Descrição da Função

Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence, and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now! Responsibilities: Respond promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Job Requirements: Native or Proficient Italian and fluent English (minimum level C1) Excellent communication skills, empathy, and team spirit Previous experience in Customer Service is a plus Attention to detail – understand that it is the small details that can make the biggest difference Prove you can work and make decisions with minimal supervision Feel passionate about customer experience What we Offer: Competitive wages (14 monthly payments per year) Performance Bonus Meal allowance in voucher card (net) Relocation Package (Flight reimbursement, financial support for accommodation) Health Insurance from the first day of the contract Refer a friend program, amongst others Flexible schedules Remote Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions Feel Good Community - Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support Career progression and possibilities for an International career The modern work environment at an attractive location with excellent public transport connections Work/Live in Lisbon, one of the great places to live and work

Localização

• Lisbon, Portugal, Portugal