Descrição da Empresa

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Descrição da Função

On behalf of our client, we are seeking a dedicated Italian-speaking Supervisor (with at least 6 months of previous leadership experience) in this position to join their team in overseeing a project for a leading global beauty company with over 110 years of expertise in understanding and fulfilling the diverse desires and aspirations of consumers worldwide. Key Responsibilities: 1. Customer Engagement: Oversee and manage interactions with customers through various channels, including live chat, phone, emails, web forms, and social media platforms. 2. Issue Resolution: Ensure the team handles consumer requests efficiently, providing accurate information, resolving complaints, and delivering exceptional customer service solutions. 3. Expert Advice: Guide the team in offering professional, accurate, and timely product and beauty advice to customers, enhancing their experience and satisfaction. 4. Team Leadership: Lead and motivate the customer service team, ensuring high performance, adherence to company standards, and a strong focus on customer satisfaction. 5. Reporting and Analysis: Monitor team performance, compile reports, and analyze customer interactions to improve service delivery and operational efficiency. Qualifications: Language Proficiency: Native-level fluency in Italian and a strong command of English (B2 level). At leats 6 months of previous experience as a Team Leader in a contact centre environment Communication Skills: Excellent verbal and written communication skills, with the ability to empathize and engage effectively with customers. Customer-Centric Approach: Strong orientation towards customer satisfaction, with outstanding problem-solving skills and the ability to work collaboratively within a team. Technical Proficiency: Competent IT skills, including the ability to efficiently use reporting tools and manage customer interaction platforms. Availability: Willingness to work onsite at our client's offices in Porto, with the flexibility to work in shifts. In possession of EU member state passport or of a valid Portuguese Residence Permit Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), with shifts available Monday to Sunday from 08:00 to 20:00. If you are passionate about beauty, have a proven track record in customer service, and possess strong leadership skills, apply today to join a team committed to delivering outstanding consumer experiences.

Oferta

• - Attractive salary
• - Initial paid training period
• - Monthly food allowance paid in a separate card
• - Relocation assistance (option reserved for those relocating from the distance over 100 km away from Porto
• - Housing provided for the whole duration of your employment with the company (option reserved for those relocating from the distance over 100 km away from Porto)

Localização

• Porto, Portugal