Descrição da Função

Are you passionate about delivering exceptional customer experiences while navigating the dynamic world of Compliance and Know Your Customer (KYC)? Do you thrive in a role that blends problem-solving, teamwork, and KYC expertise? If so, this might be the perfect opportunity for you! Were looking for a proactive and detail-oriented KYC Support Specialist to join our newly established KYC Support Team in Portugal. This team is taking full ownership of all KYC-related tasks and inquiries, meaning Sales and other internal teams no longer need to handle them directly. Why us? Youll be at the heart of interactions with both customers and colleagues, making a direct impact on their experience. Youll be joining a small, close-knit team of three (including the Team Lead). This setup means youll have plenty of ownership, direct impact, and opportunities to collaborate closely on decisions that shape our work. As part of a newly formed team, youll have the unique opportunity to help shape processes, propose improvements, and leave your mark from the ground up. Youll be joining a dynamic and collaborative team in a fast-paced FinTech environment. Youll contribute to building how the team operates today while helping to define its future with plenty of room for personal and professional growth. What youll do Handle customer and colleague queries received via email and chat, ensuring timely, effective, and high-quality resolutions Examples of queries include company information updates, account transfers, admin changes, ODD deadline extensions, wallet blocks, onboarding, screening, and bankruptcy processes, which were recently added to our scope. Demonstrate best practices in every interaction, setting a high standard for excellence across customer and internal touchpoints. Support the team during peak periods to ensure seamless delivery against service level agreements. Perform ongoing screening of existing business and individual customers, as well as payments, ensuring compliance and vigilance. What were looking for 12 years of proven experience in customer support, ideally within FinTech. Hands-on exposure to KYC/Compliance requirements, including screening, requests for information, and internal risk assessments If this role sparks your interest, make sure to apply!

Localização

• Lisboa, Portugal