Descrição da Empresa

Serviços de Recrutamento e Selecção

Descrição da Função

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us! Right now, we are looking for a Manager Field Support for a client on our Talent Team. Your responsibilities include: Manage and coordinate external field partners, ensuring SLA compliance and quality standards Plan and allocate work orders (WOs), optimizing routes and schedules for efficiency Oversee resource availability, inventory, and equipment for field operations Drive process optimization, automation, and continuous improvement initiatives Collaborate with engineering and product teams to enhance procedures and runbooks Monitor performance using KPIs and implement improvement actions Ensure compliance with safety regulations and promote a “First Time Right” culture Analyze operational data and deliver reports with insights and recommendations You must have: Higher education degree in Engineering (Telecommunications, Electronics, Industrial Management) or a related field Proven experience in managing field technical teams and/or coordinating service partners in telecommunications or similar areas Strong knowledge of field operations, work order management, and resource logistics Analytical and problem-solving skills, with experience in KPI analysis and process optimization Excellent communication, negotiation, and interpersonal skills Autonomous, proactive, and results-oriented mindset Proficiency in project management tools and information systems (e.g., CRM, ERP, field service management platforms) Fluency in Portuguese and English (preferred) We offer: Integration into a dynamic and motivated team for the performance of the role. Additional training. Salary package according to the role performed. Professional development. Workplace: Lisbon - Hybrid Claranet, Make modern happen!

Localização

• Lisboa, Portugal