Descrição da Empresa

Serviços de Recrutamento e Selecção

Descrição da Função

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together. If you share our vision, join us! Right now, we are looking for a Microsoft 365 Governance & Operations for a client on our Talent Team.   Your responsibilities include: Define, implement, and maintain the Microsoft 365 Governance framework and operating model; Manage the M365 Hub environment currently operated by the client, ensuring alignment, standards, and best practices; Produce, maintain, and continuously update operational and governance documentation related to the M365 ecosystem; Manage Microsoft 365 licensing, including license types, user profiles, optimization, and consumption analysis within complex enterprise environments; Administer external sharing policies and authorized domains; Provide advanced operational support for Microsoft 365 services, including: Resolution of 3rd-level incidents and service requests; Governance of Microsoft Teams visibility, ownership, and lifecycle management; Delivery and transfer of operational procedures to consortium and support teams; Manage access rights and permissions in M365 mobility scenarios; Govern Microsoft 365 Groups and collaboration environments; Maintain inventory and visibility of M365 services and functionalities while monitoring Microsoft roadmap updates and new feature adoption; Deliver training sessions and workshops on Microsoft Teams, Planner, licensing, governance, and M365 best practices; Manage and follow up support tickets and escalations with Microsoft; Monitor Microsoft service health notifications and global incidents. You must have: Proven experience in Microsoft 365 administration and governance; Strong expertise in:   -Microsoft Teams   -SharePoint Online   -Power Apps   -Power Automate   -Power Virtual Agents Experience designing and implementing M365 governance models, standards, and operational processes; Strong knowledge of Microsoft 365 licensing management, optimization, and consumption analysis; Solid understanding of Azure AD / Entra ID, groups, permissions, and access management; Experience with external sharing governance and compliance management; Ability to design, document, and maintain governance and operational procedures; Experience interacting with and escalating issues to Microsoft Support; Knowledge of ITSM processes, including incident, request, problem, and change management; Strong analytical skills to assess new Microsoft features, roadmap impacts, and service adoption strategies; Professional-level spoken and written technical English. We offer: Integration into a dynamic and motivated team for the performance of the role. Additional training. Salary package according to the role performed. Professional development. Workplace: Hybrid - Lisbon Claranet, Make modern happen!

Localização

• Lisboa, Portugal