Descrição da Empresa

A Olisipo é uma das principais e mais sólidas referências nacionais como talent recruiter, talent builder e talent care na área das tecnologias de informação. A nossa missão é encontrar o melhor projeto para cada pessoa e, para cada empresa, o melhor talento na área das tecnologias de informação.   #ConnectingITPeople

Descrição da Função

Profile: - Experience in system monitoring and/or technical support (preferred); - Basic knowledge of IT infrastructure (storage, servers, networks); - Knowledge of NetApp solutions; - Experience with ITSM tools (nice to have); - Ability to analyze and respond to incidents; - Willingness to work shifts (24/7); - Strong communication skills and customer focus; - Proactive attitude and sense of responsibility; - Good knowledge of English (spoken and written). Responsibilities: - Monitoring and analysis of alerts (e.g., CPU spikes, storage bursts, etc.); - Incident management and status updates after alert resolution; - Contacting customers to validate alerts and take appropriate action; - Opening support tickets with NetApp via SmartSolve and assigning cases; - Following up on open cases with NetApp support; - Performing first-line technical activities in NetApp environments. We offer: - Health insurance; - Free online training through the Udemy platform; - On-site and remote training at Olisipo's Learning Center; - Free certifications (after passing the exam); - Discounts at Olisipo Partners (in the areas of health and well-being, fitness, travel, among others); - Free psychological consultations; - Possibility of a salary advance, without commissions.

Localização

• Lisboa, Portugal