Descrição da Empresa

Recruitment agency

Descrição da Função

Start: 7/9 or 5/10 DUTIES AND RESPONSIBILITIES: Assist customers via phone, email, and chat with inquiries related to products. Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs. Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction. Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up. Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution. Collaborate with internal teams to deliver efficient and effective solutions to customer issues. Perform regular customer service tasks, including updating and maintaining the customer database. Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement. Manage customer complaints and oversee the returns process, ensuring compliance with company policies.

Localização

• Porto