Descrição da Empresa

A Recruityard é especializada no recrutamento e seleção de talentos para todos os setores de atividade. Oferecemos um serviço de recrutamento rápido e eficiente, garantindo os candidatos mais qualificados do mercado. A nossa missão é encontrar os melhores profissionais para integrações duradouras. O nosso objetivo é assegurar um processo de integração rápido e eficaz, tanto para os candidatos como para as empresas. Com uma equipa altamente qualificada e comprometida, pronta para novos desafios, trabalhamos diariamente para nos tornarmos uma referência na prestação de serviços de Recursos Humanos.

Descrição da Função

Esta é uma posição remota. Are you analytical, proactive, and passionate about improving operational performance? We are looking for a Performance & Operations Specialist to join a Retention team in Portugal. You will work closely with the Operations Manager, supporting performance management, analysing KPIs and helping turn operational data into concrete actions and improvements. This is a permanent, fully remote position in Portugal, with an ASAP start. What you'll be doing: Analyse operational performance, productivity, quality and sales KPIs Identify trends, risks and improvement opportunities Prepare reports, dashboards and business insights Support the Operations Manager with performance monitoring and KPI tracking Follow up on action plans and continuous improvement initiatives Conduct root-cause analysis and support corrective actions Support forecasting, target tracking and performance reviews Work with different internal stakeholders to improve operational performance and customer outcomes What we're looking for: Previous experience in Operations, Performance Management, Business Analysis or Process Improvement Experience working with KPIs, reporting and operational data Strong analytical and problem-solving skills Advanced Microsoft Excel Good communication, organisation and stakeholder management skills Experience in Customer Service, Sales, Retention or Contact Centre environments is a strong advantage Fluent English French is strongly preferred German is a plus Salary & Benefits Base salary: €1,500/month x 14 Plus: Target bonus: up to €300/month Meal allowance: €10.20/day (approx. €224/month) Language allowance: €250/month for English + French Flex Work allowance: €60/month Base annual salary: €21,000 + bonuses and allowances. Working hours: Monday to Friday, with schedules between 07:00 and 18:00. If you have a strong analytical mindset, enjoy working with operational data and want to have a direct impact on performance and continuous improvement, we'd love to hear from you.

Perfil

• Retention

Oferta

• - Work with globally recognized brands in an exciting and innovative field. - Enjoy a dynamic and multicultural team environment. - Build your career with ongoing training and advancement potential. - Benefit from a competitive compensation.

Localização

• Rua Virginia de Passos, Sao Bras de Alportel, Faro, Portugal, 8150-114