Descrição da Empresa

Teleperformance Greece has connected customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses, providing multiple entry-level jobs to our team members in the fields of Customer Care, Sales & Technical Support services, as well as Content Moderation for social media. We consciously choose to invest in our people: we provide a multicultural, multiethnic, safe, and fun workplace that strongly supports diversity, offering equal opportunities to everyone, regardless of gender, ethnicity, religion, culture, or age.

Descrição da Função

Teleperformance Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, myblu™, PULZE & iD. Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

• Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products myblu™, PULZE & iD
• Resolve customer inquiries, provide support on technical issues, as well as product information
• Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of myblu™, PULZE & iD products
• Guide customers for purchases through the online store
• Stay up to date on new products, marketing initiatives, and policy/regulatory changes
• Provide excellent customer experience

Perfil

• High school diploma or equivalent
• Excellent knowledge of Portuguese (both verbal and written)
• Good English language skills
• Computer literacy (MS Windows, Internet applications, etc.)
• A positive mindset and pleasant personality
• Willingness to train and learn new skills, integrity, and passion for learning
• Accountability when handling sensitive information
• Previous working experience in a similar customer service position will be considered as an advantage

Oferta

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts
• Numerous benefits and discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• State of the art premises, providing a great working environment with relaxing break areas.
• The opportunity to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
• Free online Greek language courses.
• Referral Program: Bring your friends and receive great bonuses!

Localização

• Grécia