Descrição da Empresa

Workster é uma agência de recrutamento internacional com15 anos de experiência na indústria de BPO / Outsourcing especializada em encontrar os melhores talentos linguísticos a melhor oportunidade de emprego possível em todos os países da Europa. Workster is an international recruitment agency leveraging 15 years of experience in the BPO / Outsourcing industry to specialize finding top language talent the best possible job opportunity across all countries in Europe

Descrição da Função

Workster is looking for talented Russian speakers to join our clients dynamic customer service team for Gaming Industry abroad, located in Lisbon. This is an excellent opportunity to represent some of the world’s leading companies across various industries and provide exceptional service.

• Provide customer support via email and chat, primarily in Russian, and occasionally in English;
• Assist with inquiries about account and payment processes;
• Resolve login and registration difficulties;
• Restore and modify emails, phone numbers, and other account information;
• Handle hacked accounts and restore characters;
• Address questions about the reward program;
• Answer queries about tokens and pre-paid game cards;
• Handle any payment-related inquiries and process refunds;
• Professionally manage customer data;
• Please note that proficiency in both Russian and English, both orally and in writing, is a prerequisite for this position.

Perfil

• Native/fluent in written and spoken Russian and English
• Experience in customer support, online or in person, is desirable
• Excellent written and verbal communication skills
• Resourceful and stress-resistant personality that can adapt and stay calm in all situations

Oferta

• Accommodation in one of our client’s apartments;
• Reimbursement of the initial flight;
• Free annual return flight to your home country;
• Free Portuguese language courses, water sports, soft treks (or hiking tours) and much more for anyone interested;
• An international career in a multicultural environment;
• The opportunity to work with leaders in various sectors;
• Intensive training to become familiar with the product and the customer;
• Long-term growth opportunities;
• Private health insurance after 6 months of employment.

Localização

• Lisboa, Portugal