Descrição da Função

Pharmaplanet is a pharmaceutical laboratory, but also a company that provides specialized services in scientific and commercial areas. We are currently recruiting a Sales Force Excellence Officer to join a project in partnership with one of our clients - a renowned company in the Pharmaceutical Industry. Responsibilities: Customer Relationship Management (CRM) related topics: • Expert/experience on Customer Engagement solution tools ‘Salesforce’; • Support in CRM Product & Functional Catalog. Reporting topics: • Develop tools & reports to track execution of KPI and monitor CHC performance, ensuring simplicity / consistency / accessibility of data; • Track performance in all dimensions: CRM; Sell-out data; Instore Visibility (Trax); SI data (SAP); Field performance and key operational priorities); • Target settings for sales teams; • ROI; • Incentive follow-up; • Bonus Calculation; • Data steward. Sales Force Excellence topics: • Support of segmentation and targeting process; • Support on commercial strategy. Project Management: • Ensure alignment between Business Excellence, Customer Excellence and Brand teams; • Communicate gathered insights from monitoring KPI’s towards the business teams and follow up on action plans and improvement plans; • Planning, overseeing and leading projects from ideation through to completion. Requirements: • Business or Data Analyst studies at Master’s degree level; • Fluency in Portuguese and English; • Ability to work transversally across departments and countries; • Be data driven; • Interaction with a range of internal and external stakeholders; • Ability to translate complex processes to easily understandable business topics; • Ability to handle multiple projects simultaneously; • Excellent/advanced skills of Microsoft Office (Excel, Word, PowerPoint, Outlook); • Skills in PowerBI; • Ability to quickly understand and apply new IS tools; • Strong communication skills and able to explain complex dashboards into understandable insights; • Demonstrate a proactive attitude engaged in the business performance; • Structured with a good sense of details; • Understanding in Coordinating Business Processes; • Listen to customer needs with the ability to challenge them and execute accordingly; • This position will suit an individual who is able to operate with discretion and confidentiality about sensitive data. Offer: • Integration in a renowned company in the Pharmaceutical Industry; • Fixed remuneration + meal allowance; • Professional tools. Local: Oeiras REF: SalesforceOff/24 Please send your CV through our website Pharmaplanet.pt Note: Given the expected high number of applications, it will not be operationally possible for us to provide feedback to all candidates. The selected candidates will be contacted within 15 days.

Localização

• Oeiras, Portugal