Descrição da Empresa

A Findmore Consulting SA é uma empresa especializada em Tecnologias de Informação, posicionada no mercado tecnológico desde 2006 e que, atualmente, conta com mais de 400 colaboradores. Oferece serviços diferenciadores e especializados em infraestruturas e desenvolvimento de software, quer para Clientes nacionais como internacionais.

Descrição da Função

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants. Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe. We're looking for talented, purpose-driven people to join our teams! Main Tasks & Responsibilities: • Support and resolution of incidents (mainly corrective maintenance) of level 2 & 3 of a critical and/or complex nature; • Realization of complex or non-industrialized Request Services; • Writing procedures (incidents and Services Request) allowing their execution by level 2 teams; • Animation of transfer sessions at level 2; • Contribute to the reduction of the backlog and the improvement of the Service (Continuous Service Improvement); • Monitoring and resolution of problems; • Analysis of needs, design of the solution, quotation and implementation of developments according to agreed priorities and respecting the ‘change management’ process; • SAP/APO is used for Demand Planning (DP) and Global Available To Promise (GATP); • Potential opportunity to learn about others solutions such OMP planning, VMI software. Other Requirements: • Fluent in English; • Ability to simplify complex problems and obtain a workable solution; • Customer focus and service delivery; • Availability to work in EU. ;

Localização

• Lisboa, Portugal