Descrição da Empresa

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Descrição da Função

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, our client offers modern and fuel-efficient airliners and associated services. They are also a European leader in defense and security and one of the world's leading space businesses. In helicopters, they provide the most efficient civil and military rotorcraft solutions and services worldwide.

Perfil

• The main tasks and responsibilities will include:
• Incident support;
• Collect incidents through ticketing system;
• Analyze incidents according to priority;
• Understand the issue and be able to reproduce the case;
• Propose and apply a solution to fix;
• In case needed, connect to Headquarter expert teams or development teams for solution Functional & Technical Support requests (how to do … Interface monitoring….);
• Collect functional support requests through ticketing system; Identify interface issues between various SAP & non-SAP systems (SupplyOn, Taulia, KDS, Highradius,..) and resolve with the corresponding expert;
• Analyze and Answer to the end-user requests;
• Small system evolution requests (SAP FI/CO customizing adaptations);
• Collect small systems evolution requests;
• Analyze the requests and design the solution;
• Customize, test and deliver the solution;
• Participate to integration test phases
• For these tasks, the jobholder will:
• Prioritize the topics in connection with SAP FI/SD product responsible in Headquarter;
• Validate the solutions with SAP F/SDI product responsible in Headquarter when needed;
• Update relevant SAP FI/SD product documentation (customizing dossier,….);
• More generally, the jobholder is responsible for the quality of the whole support process and proposes permanent improvements in process or ticketing tools.

Competências

• Requirements - our ideal candidate will have:
• Experience in Finance / IT ;
• Good understanding of Business Processes in the Finance area (P2P, O2C, T&E);
• Basic technical skills: data extraction, files exchanges, SAP database knowledge, interfaces with cloud solutions…;
• Ability to understand, navigate within a complex application architecture;
• Basic knowledge on SAP FI/SD customizing;
• Ability to identify, clarify, reproduce and resolve incidents;
• Self-motivated problem solver and quick learner;
• Good analytical problem solving and fact-finding skills;
• Well-developed written and verbal communication skills;
• Customer oriented and team spirit;
• Flexibility and capacity to work effectively in a dynamic and changing environment;
• Strong relationship building skills, internally within IT and with business users;
• Language Skills: Negotiation level in English.

Oferta

• The chance to work in a multicultural environment.
• The opportunity to grow your skills and capabilities thanks to our client's learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office at Parque das Nacoes, well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining this team is also the guarantee of a respectable work-life balance.
• Our client supports you to work, connect and collaborate more easily and flexibly. Wherever possible, they foster flexible working arrangements to stimulate innovative thinking.

Localização

• Lisboa, Portugal