Descrição da Função

Possibility to work only 35h per week with our Gimme5 program! Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Did You Know? Fujitsu is the world's fifth-largest IT services provider and No.1 in Japan. FORTUNE named Fujitsu as one of 'the World's Most Admired Companies' in 2013. The Portugal GDC has recently been distinguished with the Randstad Employer Branding Award recognizing the most attractive employers in 26 countries based on 10 key factors including salary, benefits, work-life balance, and career opportunities amongst others. Requirements: Mandatory Proficiency in English and German Strong client-facing and communication skills Customer service orientation Available to work in fixed schedules Role Purpose: Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services We are committed to equality of opportunity for all and to offer: Competitive salary and bonuses; Employment directly with Fujitsu with possibility of permanent contract Work-life balance with part-time/full-time schedules available and 25 annual leave days Life insurance and Private health insurance extensive to family members and since the first day of employment International career in a dynamic and enthusiastic environment Training and internal career progression plan upon hiring Several discounts available with our partners The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community If you are moving to Portugal we also offer a great support of with our Welcome Buddy to help you settle in. Shape the world by working your way: We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu.

Localização

• Braga, Lisboa, Portugal