Descrição da Função

Drive service excellence and lead strategic operations in a dynamic technology environment. Location Lisbon (Hybrid 3 days/week on-site) Contract Full-time, direct contract with a global IT services company Youll be responsible for managing applications and services within a major program in the financial sector, acting as the primary point of contact with the client. This is a leadership role focused on service quality, team coordination and stakeholder engagement, ensuring operational success and continuous improvement. Responsibilities - Ensure the daily quality and performance of managed applications and services. - Lead and develop teams, promoting growth, training and motivation. - Manage service financials, including budgeting and invoicing. - Oversee incident resolution and support preventive maintenance strategies. - Handle client requests, ensuring proper prioritization and response to critical situations. - Prepare progress reports and steering documentation for service monitoring. Requirements - Degree in IT, Computer Engineering or related fields. - 5 years of experience in service management within financial services. - Strong communication and presentation skills. - Ability to manage stress and resolve conflicts effectively. - Excellent organizational and prioritization skills. Preferred - ITIL certification. - Knowledge of Microsoft 365 services. - Experience in designing and rolling out IT systems, ideally in financial platforms.

Localização

• Lisboa, Portugal