Descrição da Empresa

Somos uma Consultora com competências multidisciplinares dotada de um portfólio que abrange diversas áreas, como Financeira, Telecomunicações, Automóvel. Desenvolvemos Produtos e Projectos. Estamos presentes em empresas de referência Nacionais e Internacionais. A nossa combinação única de soluções tecnológicas, metodologias e os nossos recursos humanos qualificam a entrega aos nossos clientes.

Descrição da Função

Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market. We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us. With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security. If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you. We are currently strengthening the team of one of our clients with the following profile: Service Operations Manager (m/f) - Hybrid (Lisbon) What we are looking for Hard skills • 3 years working experience with digital solutions • Incident and change management tools (e.g. Servicenow and Jira) • Experience on service management delivery • Microsoft Excel & Office • ITIL certification / knowledge • Ensuring accurately risk assessment • Development of changes authorization framework and change schedule management. • Agile development methodology (pref. with certifications) • Experience in creation & updating documentation • English fluent with advanced writing skills Soft skills • Good communication • Team spirit • Proactivity • Time management What we have to offer • Careful onboarding and close support from day one. • Continuous feedback aligned with your professional goals. • An accessible and collaborative team ready to support each individual's journey. • A close-knit environment where idea sharing and personal development are valued. • Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more. • Social events and initiatives that strengthen team spirit.

Localização

• Lisboa, Portugal