Descrição da Empresa

O Clan é a primeira solução de emprego 100% digital para candidatos e colaboradores, desenvolvida pela Multipessoal. Através do Clan, é possível realizar e acompanhar online todos os passos da jornada dos profissionais, de uma forma inovadora, acessível, cómoda e ágil. Junta-te a nós em clan.pt

Descrição da Função

Descrição Do you relate with the Mobile Experience? Take the opportunity to work as a Service Operations Support Specialist with a Multinational Company, market leader in Consumer Electronics. Responsabilidades - Giving support to technical training at Technical Centers in the Mobile area; - Providing first-line support to internal customers and teams; - Monitoring system performance to ensure that all processes are working efficiently, that problems are detected and solved; - Managing occurrences or incidents, identifying their cause and ensuring continuity of operations; - Collaborating with teams from different areas to identify and implement opportunities to optimize operational processes and promote continuous improvements in services; - Produce reports on operational performance and occurrences; - Ensure that all operations comply with the Brand's internal policies and external regulations; - Implement and monitor security measures to protect corporate data and ensure the integrity of operational systems; - Keeping technical documentation up to date with regard to systems, operating procedures and problem resolutions; - Assisting with developing materials and procedural guides. - Support for technical training at Technical Centers in the Mobile area; - Support for quality management of Mobile products. Requisitos - Degree or equivalent education in Informatics, Management or Economics; - At least 2 years of experience in technical support areas (Mobile, IT or Consumer Electronics); - Fluent in Portuguese and in English; - Management and administrative skills.

Localização

• Porto Salvo, Portugal