Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. Are you eager to be part of a multinational project in the field of information technology? Here you'll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry! We are looking for a ServiceNow Business Analyst to work in this project in Lisbon or Porto. Key Responsibilities: - Work closely with business stakeholders to identify, analyse and document requirements in ServiceNow; - Analyse existing processes, identifying gaps and opportunities for improvement; - Recommend best practices to optimise incident, problem, change and asset management processes within ServiceNow; - Ensure alignment with the ITIL framework and organisational policies; - Act as a liaison between business users and the ServiceNow development team. Requirements:  - 5+ years of hands-on experience as a Business Analyst on the ServiceNow platform; - Strong overall knowledge of the ServiceNow platform; - Proven experience with ITSM and CSM. An agile mindset is required; SAFe knowledge is a plus; What you can expect from us: - Health insurance; - A personalized training plan, with a budget to spend on the training and technical books you find necessary; - Constant feedback so you can grow professionally; - Remote onboarding process; - Team events every semester so you can live new adventures; - Exclusive discounts and offers from our partners; - Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Localização

• Lisboa, Porto, Portugal