Descrição da Função

FOX IT is a Portuguese IT consulting company, ranked for the fifth consecutive year among Portugal’s top 5% SMEs and, for the first time, in the sector’s national Top 10. We promote a fairer IT market for clients and consultants. Our Happy at Work certification reinforces our commitment to people. ServiceNow L3 developer We’re seeking for a ServiceNow L3 developer to join an innovative and International project. Project: We are looking for a ServiceNow L3 developer, Technical Analyst, Release Coordinator who has between 3-7 years of experience with ServiceNow development, platform architecture, in a multi-module environment.

Perfil

• 3 - 7 years' experience as Tooling Engineer or in a similar role
• Should be a problem solver with excellent communication skills - Hands on experience in system integrations and process automations (Workflow Data Fabric)
• Strong experience in Web Service Integration using REST and SOAP
• Strong experience in Directory Service Integration (Active Directory, AzureAD, LDAP, etc.)
• Strong experience in PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, SQL, etc.
• Strong experience with ITSM/ITOM required.
• Exposure to other modules like HRSD, CSM are good to have.
• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, etc.
• Experience using software development tools / IDEs
• Experience using code repositories
• Good understanding of ITIL framework
• Good reporting skills
• Key Responsibilities:
• Drive automation efforts targeting application support activities, deployments, health checks, monitoring and alerting activities, etc.
• Support automation, orchestration and integration initiatives based on ServiceNow
• Develop enhancements in coordination with offshore managed service team. It includes (but not limited to) creating requests, update forms, customize portal, customize process workflow
• Collaborate with Application Users/Operations Teams to understand requirements, use cases and transform them Self Service options
• Investigate and rollout ServiceNow feature: ATF, virtual agents, …
• Support ServiceNow upgrade
• Coordinate release of enhancements: make sure release is developed and test on time, with good quality

Horário

Hybrid (2 days onsite) in Lisbon.

Oferta

• 26 days of vacation
• health insurance
• 50€ as a birthday bonus
• Training
• Opportunity to develop your career

Localização

• Lisboa, Portugal

Observações

Additional information: • Ability to create custom support tools aimed at automating production processes • Generate metrics, reports, etc. • Provides documentation for maintaining/repairing automation scripts • Soft-skills • Collaborative & firm interaction capacity with Partners (Offshore, nearshore, onsite), IS internal teams (Infrastructure & Business Solutions) and Business teams. • Self-driven • Documentation ServiceNow Developer Certification • Preferred Language: English Fluent, French (nice to have) • Required skills: Cloud Platform, REST API, SOAP Apis, ITIL, SERVICENOW, Release Management Tipo de contrato: Sem Termo. Take the Leap, Join Us!