Descrição da Função

We’re hiring: ServiceNow Manager Location: Lisbon | Hybrid model (1 day/week on-site) Contract: Direct contract with our client We’re looking for a ServiceNow Manager to lead the growth and delivery of ServiceNow initiatives within a dynamic and international environment. This is a strategic leadership role, combining people management, client engagement, solution design, and delivery oversight across complex ServiceNow transformation projects. Your main responsibilities: - Lead and manage ServiceNow teams, fostering collaboration, performance, and professional development - Oversee the design, implementation, and optimization of ServiceNow solutions across multiple modules, including ITSM, ITOM, IRM, HRSD, CSM, and others - Act as a trusted advisor to clients, understanding business challenges and translating them into scalable ServiceNow solutions - Manage project delivery, ensuring quality, timelines, budgets, and client expectations are successfully met - Collaborate with internal and external stakeholders to define roadmaps, priorities, and technical strategies - Drive governance, best practices, and compliance across all ServiceNow implementations - Support business development activities, pre-sales engagements, and proposal preparation - Contribute to the growth and continuous improvement of the ServiceNow practice What we’re looking for: - Proven experience leading ServiceNow teams and delivering ServiceNow projects in complex environments - Strong knowledge of the ServiceNow platform and its key modules, particularly ITSM, ITOM, IRM, HRSD, and CSM - Experience managing stakeholders, clients, and multidisciplinary teams - Solid understanding of IT Service Management principles and ITIL best practices - Experience overseeing integrations, workflow automation, and platform governance - Strong project management, planning, and organizational skills - Excellent communication and presentation skills - Fluent English, both written and spoken Nice to have: - ServiceNow certifications such as CSA, CIS, CAD, CTA, or relevant module certifications - Experience in consulting environments and large-scale digital transformation projects - Familiarity with Agile methodologies and delivery frameworks - Experience working in international and multicultural environments - Business development or pre-sales experience within ServiceNow services Want to lead impactful ServiceNow initiatives in a global setting? Apply now and bring your expertise to a high-impact international project

Localização

• Lisboa, Portugal