Descrição da Função

The Shop Assistant is responsible for ensuring an exceptional customer experience and co-creating a great environment in our shop. The main responsibilities in this position include: ⁃ Greeting and assisting customers in choosing and renting bicycles; ⁃ Interacting with customers (building rapport through conversations and honest recommendations); ⁃ Providing customers with information on rental and service options, pricing, cycling routes, safety tips, and local points of interest; ⁃ Ensuring that the shop is always clean, organized, and presentable; ⁃ Collaborating with team members; ⁃ Ensuring that all products are properly displayed; ⁃ Efficiently processing reservations, payments, and security deposits; ⁃ Performing routine maintenance checks on bicycles and ensuring they are clean and in good working condition; ⁃ Keeping track of inventory and maintaining accurate records of rentals, returns, maintenance, and repairs; ⁃ Handling customers´ inquiries and resolving any issues or complaints with a positive and professional approach.

Perfil

• We are looking for a friendly, enthusiastic, and organised Shop Assistant to join our customer service team. The Shop Assistant plays a vital role in creating a positive bike rental and shopping experience for our customers. The person in this position provides exceptional service and ensures a well-organised and pleasant environment in our shop. The ideal candidate is proactive, reliable, and has a passion for cycling as well as for creating great experiences for others.
• QUALIFICATIONS, REQUIREMENTS AND SKILLS Basic to advanced knowledge of and passion for cycling; Experience in the cycling industry, cycling events or knowledge of bike mechanics is greatly favored; Experience in retail or customer service is welcomed;
• Proactive, eager to learn, and highly organized; Able to work in a dynamic environment and multitask effectively; Excellent customer service and interpersonal skills; Basic math skills and the ability to handle transactions accurately;
• Ability to operate basic software programs; Fluent in English; additional languages are a plus; Availability to work weekends and holidays.

Horário

9 am - 18 pm with 1 hr lunch break. Includes some weekends. 2 days off per week.

Oferta

• What we offer to our employees in this position includes and is not limited to: A vibrant, supportive, and fun working environment in one of Lisbon’s most scenic areas; Competitive salaries plus performance-based incentives and bonuses;
• Opportunities for personal and professional growth and creative expansion; Employee discounts on bike rentals and store merchandise; Full training and support in all aspects of the job;
• Flexible schedule; An environment focused on the well-being of employees and customers; A culture committed to environmental responsibility, respect for nature, and celebration of life.

Localização

• 1200-161 Cais do Sodre, Lisbon