Descrição da Empresa

Recruitment agency

Descrição da Função

Start: asap We are partnering with a leading international customer experience provider to recruit a Spanish-speaking Team Leader for a BPO operation. This is a great opportunity for an experienced customer service professional ready to take ownership of a team, drive performance, and create a positive working environment. You’ll coach and develop your team while ensuring excellent service, strong results, and consistent achievement of operational targets. Your Role Lead, motivate, and support a team of Customer Service Representatives Monitor individual and team performance against KPIs, quality standards, and service targets Provide regular coaching, feedback, and performance reviews Support agents with escalated or complex customer cases Identify performance gaps and create effective improvement plans Manage daily operations, attendance, scheduling, and workload distribution Communicate operational updates, procedures, and business objectives to the team Work closely with Operations, Quality, Training, and other departments to improve results Promote a positive, collaborative, and high-performance team culture

Localização

• Lisboa, Portugal