Descrição da Empresa

We believe that exploring and working abroad is a unrivaled way to learn about the world and yourself. We also believe that the world is a better place when people have a deeper understanding of each other. We are committed to helping people find jobs in Europe and to helping employers find the right candidates.

Descrição da Função

Do you speak Spanish fluently and have a passion for technology and customer support? We're looking for Spanish-speaking Technical Support Advisors to join an exciting international project based in Lisbon, Portugal. If you enjoy solving technical issues, helping customers, and working in a dynamic international environment, we'd love to hear from you! Your role As a Technical Support Advisor, you will provide technical assistance to customers, ensuring a seamless support experience while delivering outstanding customer service. Your main responsibilities include: Providing technical support in Spanish via phone, email, and chat; Troubleshooting hardware, software, and connectivity issues; Identifying, diagnosing, and resolving technical problems efficiently; Escalating complex technical cases when required; Accurately documenting customer interactions and solutions; Delivering an excellent customer experience while meeting quality and performance targets. What we're looking for Native or fluent Spanish (C1/C2); Good command of English; Previous experience in Technical Support, IT Helpdesk, or Customer Technical Support; Strong troubleshooting and analytical skills; Excellent communication and customer service skills; Ability to work in a fast-paced, multicultural environment. What we offer Opportunity to join a growing international project; Competitive salary and benefits package; Paid training and continuous learning opportunities; Career development and internal growth; Dynamic and multicultural work environment;

Perfil

• Native or fluent Spanish (C1/C2)
• Previous experience in Technical Support, IT Helpdesk, or Customer Technical Support;

Competências

• Persuasão
• Trabalho de equipa
• Adaptação

Localização

• Lisboa, Portugal