Descrição da Empresa

A Olisipo é uma das principais e mais sólidas referências nacionais como talent recruiter, talent builder e talent care na área das tecnologias de informação. A nossa missão é encontrar o melhor projeto para cada pessoa e, para cada empresa, o melhor talento na área das tecnologias de informação.   #ConnectingITPeople

Descrição da Função

Profile: - At least 6 years of experience in troubleshooting, log analysis, and application maintenance; - Solid experience with MongoDB / Cosmos DB and SQL databases; - Knowledge of Java, Node.js, Spring Boot; - Experience with Angular, NestJS; - Full professional proficiency in English (spoken and written). Responsibilities: - Serve as the primary point of contact for platform support inquiries; - Collect, investigate, and analyze logs and diagnostic information; - Resolve incidents within established SLAs and escalate when necessary; - Work closely with cross-functional and second-line support teams; - Maintain clear and up-to-date documentation and support materials; - Participate in continuous improvement initiatives aimed at optimizing support processes. We offer: - Health insurance; - Free online training through the Udemy platform; - On-site and remote training at Olisipo's Learning Center; - Free certifications (after passing the exam); - Discounts at Olisipo Partners (in the areas of health and well-being, fitness, travel, among others); - Free psychological consultations; - Possibility of a salary advance, without commissions.

Localização

• Lisboa, Portugal