Descrição da Empresa

Somos uma Consultora com competências multidisciplinares dotada de um portfólio que abrange diversas áreas, como Financeira, Telecomunicações, Automóvel. Desenvolvemos Produtos e Projectos. Estamos presentes em empresas de referência Nacionais e Internacionais. A nossa combinação única de soluções tecnológicas, metodologias e os nossos recursos humanos qualificam a entrega aos nossos clientes.

Descrição da Função

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile: Support Manager (m/f) - Hybrid (Brussels) What do you need to have: Hard Skills: • At least 5 years of specific expertise in End user support of information systems • At least 5 years of specific expertise in Good knowledge of ITIL • At least 3 years of specific expertise in Knowledge of wiki, collaborative sites and • social networks • At least 3 years of specific expertise in Process improvement related to service • management • At least 3 years of specific expertise in Knowledge of Confluence and Jira • At least 3 years of specific expertise in Ticketing tools such as ServiceNow or similar • At least 5 years of specific expertise in Follow-up of service quality (Capacity, • availability, SLA breaches...) • At least 5 years of specific expertise in Preparation of related documentation (User • manuals, Problems report,KPI reports, etc) • At least 5 years of specific expertise in Implementation of support processes • (Incident management, Change management, etc) • ITIL foundation certification (plus) Soft skills • Good communication • Team spirit • Proactivity • Time management What we can offer: • Personalized support from your team • Your manager will take into consideration your motivations and suggestions • Victories will be celebrated together • Your HR and Support Teams will always be available to help • Constant feedback on your work • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc) • And, of course, many gatherings and social events

Localização

• Lisboa, Portugal