Descrição da Empresa

FINARTIS SA is a global financial technology company and banking software provider. It develops Prospero, a suite of solutions precisely fitted to the needs of specific segments of the financial services industry.

Descrição da Função

Customer Support: • Provides Support Service Level and Performance Level Agreements (SLA / PLA) for Finartis products. • Troubleshoot and resolve customer issues related to software functionality, user access, and configuration. • Escalate complex issues to the relevant development or technical teams and follow through to ensure timely resolution. • Document issues, troubleshooting steps, and resolutions in the customer support ticketing system. • Educate customers on product features, best practices, and updates through written guides, webinars, and virtual meetings. Software Integration: • Work with clients to understand their software integration requirements and tailor solutions to meet those needs. • Install, configure, and integrate software applications with client environments, including third-party platforms. • Collaborate with the development team to design and test new integrations, ensuring compatibility and performance. • Create and maintain business & technical documentation related to software integrations and deployment processes. • Provide post-integration support, troubleshooting issues, and assisting clients with system optimizations. Cross-Functional Collaboration: • Act as a liaison between customers, development teams, and third-party vendors to ensure successful project delivery. • Work with the sales team to provide technical insights during the pre-sales process. • Provide feedback to the product team to guide future product development based on customer experiences. • Maintain and manage software configuration for integrated systems. Continuous Improvement: • Identify opportunities to streamline support processes, reduce resolution time, and improve customer satisfaction. • Stay up-to-date with the latest trends in software support, integration technologies, and customer service best practices. • Participate in ongoing training to deepen technical knowledge of company products and integration techniques.

Perfil

• • Strong communication skills in English, written and spoken.
• • Proven track record of implementing support best practices and improving client satisfaction.
• • Client-focused with a strong commitment to enhancing client experience.
• • Desire to help, flexibility to work long unsocial hours to resolve the stakeholder’s problem.
• • Good problem solver, attention to detail, with ability to work under time pressure, being resilient and hard working.
• • Financial knowledge on Wealth Management Business.
• • Shares similar mentality as existing team members toward customer satisfaction and success.
• • Business sense and product experience; the ability to see how the business can use the Prospero suite of products to grow profitably and meet their expectations.
• • Ability to learn quickly.
• • Ready to travel time to time on abroad countries

Competências

• Client-oriented
• Conflict Management
• Analytical and Problem-solving skills
• Support Management Software
• Software Development
• System Architecture
• Integration Methodologies
• Compilation and Debug Techniques
• Oracle Databases
• SQL and PL/SQL
• CI/CD
• Cloud Platforms and Microservices
• Unit and System level testing tools
• Version Control Systems (SVN)

Oferta

• Work from home
• Dynamic work environment
• Multicultural and International working structure

Localização

• Todo o país, Portugal