Descrição da Empresa

A Kelly é uma empresa líder e especialista em consultoria, talento e recrutamento especializado de recursos humanos, que opera em todo o mundo e coloca anualmente mais de 500.000 pessoas a trabalhar a nível global.

Descrição da Função

Job Type: Full-time Job Location: Lisbon Workplace: Remote We are recruiting a Team Lead (f/m/d) to join our client's operation in Lisbon. Our client is a consulting company that offers management solutions, information technologies, and outsourcing to its clients. It is headquartered in Ireland with branches worldwide! Benefits: * Employment contract with Kelly Services; * Base salary + Meal allowance; * Integration into a prominent company in the industry. Working hours: 40 hours per week, 8 hours per day, from Monday to Friday, from 9:00 am to 6:00 pm. Note: 100% remote work. What tasks does this role involve? * Supervise daily operations to meet client requirements regarding turnaround time (TAT) and quality standards; * Manage and oversee teams to ensure daily capacity requirements and production targets are met; * Conduct daily Pre-Shift and Post-Shift meetings to discuss performance, process updates, and organizational initiatives; * Provide daily guidance to team members on task management to enhance efficiency; * Lead the team to achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) set by the process and client; * Conduct regular performance reviews and implement corrective action plans as necessary; * Collaborate with the training team to identify training needs and develop training plans. Work with Quality Analysts to address process gaps; * Hold one-on-one meetings with team members to address performance, grievances, career aspirations, and provide support and coaching; * Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports regularly; * Implement a systematic approach to manage team leave and attendance accurately for billing purposes; * Validate team time sheets fortnightly with 100% accuracy; * Ensure adherence to security and client data protection measures and guide the team accordingly. What qualifications should you have? * Bachelor's degree with 3-6 years of work experience, preferably with 2 years in the relevant domain; * Leadership Skills; * Strong verbal and written communication skills to convey information clearly and concisely; * Active listening skills to understand team members' concerns and provide effective feedback; * Problem-Solving and Critical Thinking; * Ability to set performance goals and monitor team members' progress; * Capacity to offer constructive feedback and coach team members for improvement; * Proficiency in conducting performance evaluations and implementing improvement plans; * Client and Stakeholder Management; * Excellent interpersonal skills to engage with clients and stakeholders; * Ability to comprehend client expectations and manage relationships effectively; * Attention to detail. If you meet these requirements, don't hesitate to send us your application. Build your future with us! A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services. _______ Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.

Competências

• Criatividade
• Gestão de tempo
• Persuasão
• Trabalho de equipa

Localização

• Lisbon