Descrição da Função

Manpower Portugal, a leading company in Human Resources Management, is recruiting a Team Leader (m/f) for a prestigious client in the Portugal. Key Duties and Responsibilities: Responsible for: • Handle daily operations and meet client requirements on turn around time (TAT) and quality. • Manage and oversee our people and teams, to ensure that we meet daily capacity requirements and production. • Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. • Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. • SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. • Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. • Training and Quality Coordination: Collaborate with training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. • Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. • Performance Reporting: Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. • Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system. • Attendance Tracking: Accurately track team attendance for billing purposes. • Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy. • Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols Description of skills requirements; • Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge; • Leadership skills: o Strong leadership qualities to guide and motivate team members. o Ability to delegate tasks effectively and manage workloads. o Decision-making skills to resolve conflicts and make tough choices. o Time management and organizational skills to prioritize tasks and meet deadlines. • Communication Skills: o Excellent verbal and written communication skills to convey information clearly and concisely. o Active listening skills to understand team members' concerns and provide effective feedback. • Problem-Solving and Critical Thinking: o Analytical skills to identify issues, assess situations, and find practical solutions. o Ability to think critically and make informed decisions under pressure. o Performance Management: o Skill in setting performance goals and monitoring team members' progress. o Capacity to provide constructive feedback and coach team members for improvement. o Ability to conduct performance evaluations and implement performance improvement plans. • Client and Stakeholder Management: o Strong interpersonal skills to interact with clients and stakeholders. o Ability to understand client expectations and manage relationships effectively. o Attention to Detail: o Thoroughness in reviewing and validating work for accuracy and quality. o Ability to identify process gaps and areas for improvement. • Ethical and Professional Conduct: Adherence to ethical standards and professionalism in all interactions. • o Commitment to maintaining confidentiality and data security. • Quick learner with proven ability to lead a team • Excellent oral and written communication skills. • Passion for learning and creative problem-solving. • Proven track record of success in previous work experiences. • Strong computer applications skills • Strong knowledge of cultural context in the user countries supported • Analytical frame of mind. • Ability to learn quickly through self-study, classroom, and hands-on experience. • Strong communication skills with all levels of employees and management. • Ability to perform day-to-day responsibilities. • Ability to organize staff and supervise workload for maximum efficiency. The individual will: • The responsibility of the team lead is to support the site meeting metrics and client defined goals; • Supervise a team of up to 20 team members performing translation services. • He/She is also responsible of distributing the workload among his/her team members. • The team leads will also conduct periodic coaching sessions, performance evaluations of his/her team members. • Will run reports and conduct gap analysis • Run the weekly business review meetings (internal and external) • Work with the QA team to meet the quality of output • Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. • Identifies, assesses, and resolves complex business problems/issues and provides alternative scenarios. • Evaluates direct reports and provides formal counseling and mentoring to staff. Conditions; - Remote work; - Employment contract; - Project with the possibility of direct integration into the client company;

Localização

• Porto, Portugal