Descrição da Empresa

Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Função

Descrição We are recruiting a Technical Return Supervisor for a multinational company in Consumer Electronics sector. Responsabilidades - Support to reduce Returns; - Monitoring and control the cost of technical returns; - Control of lead time and pending returns, which involves contact with the logistics operator; - Contact with the logistic operator and service centers for management of pending return orders; - Supervision of outsourced Returns supporting staff; - Responsibility for the operation of technical inspections at our warehouse; - Execution of reports related to technical returns activity; - Investigation of improper Dealers return charges back when requested; - Hold meetings with our partners and main Customers (Dealers); - Elaboration and updating our Policy and procedures; - Training and transfer Policy and Procedures of the area, to our Service centers; - Interaction and support improvement of administrative processes of technical returns team (Root Cause Analysis); - Monitoring and validation of billing services from our partners; - Contract dealer revision on Dealers agreements; - Whenever necessary support revision of agreements or contracts with our partners; - Support and tests necessary in the case of implementation of new IT platforms of program changes. Requisitos - Degree in management, or similar, so that can prepare metrics and KPI reports; - Advanced Microsoft Office, in particular Excel; - Fluency in English (mandatory); - Analytical ability.

Localização

• Porto Salvo, Portugal