Descrição da Empresa

Recruitment agency

Descrição da Função

Start: 10.08.26 We are partnering with a leading global customer experience company to recruit Technical Support Specialists for an international digital platforms project based in Lisbon, Portugal. This role is ideal for candidates with a passion for technology, customer support, and problem-solving. You will provide first-line technical assistance to customers using AI and cloud-based solutions, helping them resolve technical issues while delivering an outstanding customer experience in a fast-paced international environment. Your Role Provide first-line technical support for customers using AI and cloud-based solutions Respond to customer queries and service requests in a timely and professional manner Troubleshoot and resolve standard technical issues using established procedures and support documentation Escalate complex or unresolved issues through the appropriate internal channels Maintain high service quality and operational efficiency across all customer interactions Support customers across international markets and multiple time zones Collaborate with internal teams to ensure effective issue resolution Follow compliance, process, and quality requirements at all times Contribute to a consistent and positive customer experience Support shift-based operations, including weekends and public holidays when required

Localização

• Lisboa, Portugal