Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. Join an international technology project focused on developing solutions that help companies protect their data and ensure business continuity. With a strong focus on cybersecurity, backup, and disaster recovery, this project works with technology built from the ground up and designed to meet today's market needs. You'll be part of a dynamic and collaborative environment focused on building simple, secure, and efficient solutions. If you're looking for a challenging technology project with an experienced team and the opportunity to make a real impact, this could be the right project for you. We are looking for a Technical Support Engineer to work in this international project remotely.We are looking for a later shift individual for this role (9 PM - 4 AM Eastern time). Requirements: - 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery; - Ability to work independently in high-pressure customer situations including disaster recovery; - Expert knowledge of BCDR technologies, including image-based backups, cloudfailover, and recovery testing; - Deep experience with Windows Server (2012-), Ubuntu Linux and virtualizationtechnologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V); - Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT); - Familiarity with scripting and automation (PowerShell, Bash, or Python); - Excellent analytical, diagnostic, and troubleshooting skills; - Proven ability to manage high-priority incidents and communicate effectively under pressure; - Availability to work late shift 9:00 PM - 4:00 AM Eastern time (corresponding to 2:00 AM - 9:00 AM GMT); - Proficiency in English. What can you expect from us? - Health insurance; - A personalized training plan, with a budget to spend on the training you find necessary; - Constant feedback so you can grow professionally; - Remote onboarding process; - Team events every semester so you can live new adventures; - Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Localização

• Aveiro, Lisboa, Porto, Portugal