Descrição da Empresa

A Kelly é uma empresa líder e especialista em consultoria, talento e recrutamento especializado de recursos humanos, que opera em todo o mundo e coloca anualmente mais de 500.000 pessoas a trabalhar a nível global.

Descrição da Função

Job Type: Full-time Job Location: Remote We are recruiting for the IT Service Desk role, for replacement on sick leave. Benefits: * Employment Contract with Kelly Services (sick replacement); * Basic salary + Food allowance + Transport allowance; * ​​​​​​​​​​​​​​​​​​Integration into a reference company in the market. Working hours: 24/7 rotating shifts; Regime: Remote. What tasks does this role involve? * IT user support via telephone, mail and web channels; * Resolution of incidents and user requests; * Collaboration on problems and changes; * Use of ITSM tools for recording, prioritizing, resolving and escalating tickets after ITIL processes. What qualifications should you have? * Professional experience in similar functions; * Analysis capacity; * Knowledge of ITSM tools, Active Directory; * ITIL knowledge and certifications; * Professional Training or intermediate degree in Systems Administration; * Technical certifications in microinformatics; * Fluency in English and Spanish. If you meet these requirements, send us your application. A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services. _______ Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.

Competências

• Criatividade
• Gestão de tempo
• Persuasão
• Trabalho de equipa

Localização

• Lisbon