Descrição da Empresa

Com mais de 20 anos de experiência, a Gi Group é uma multinacional entre as líderes mundiais na prestação de serviços para o mercado trabalho. Com filiais de norte a sul de Portugal, a Gi Group presta um acompanhamento e aconselhamento de carreira para candidatos que procuram o seu próximo desafio.

Descrição da Função

We are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon. Your day to day: Development and implementation of standard methodologies of trainingProvide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelinesLeverage the Learning Management System to ensure training development and the accuracy of recordsReview and ensure the training materials and the Learnings' assets are monitored and maintained to quality standardsBuild, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedbackAssist the surveys related with Voice of Customer (VoC) programRepair and maintain quality to different types of documentation inside the departmentParticipate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development SciencesPartner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks What will make you successful Advanced in GermanFluent in English. Portuguese is a plusExperience using help desk software and remote support toolsKnowledge of CRM systems and social media/Community ManagementPrevious knowledge on Consumer Handling (3-year experience)Strong communication skillsDemonstrate excellence in 'change management' skills and learning agilityHigh analytical skills and insightfulCapable of problem-solving and handle stressful situationsAbility to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfactionDemonstrable excellence in 'change management' skills and learning agilityExperienced in leading, training and coaching teams What we offer Competitive salary and annual bonus according to your performanceMeal CardFlex Benefits Submeta já a sua candidatura! #lx_ccssc Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.

Localização

• Lisboa, Portugal