Descrição da Empresa

Workster é uma agência de recrutamento internacional com15 anos de experiência na indústria de BPO / Outsourcing especializada em encontrar os melhores talentos linguísticos a melhor oportunidade de emprego possível em todos os países da Europa. Workster is an international recruitment agency leveraging 15 years of experience in the BPO / Outsourcing industry to specialize finding top language talent the best possible job opportunity across all countries in Europe

Descrição da Função

Workster supports the biggest worldwide outsourcing company with their support for one of the key IT & Technology brands in the world. To support their massive growth in Lisbon, we are now looking for Turkish Customer Service Specialists to join the Team.

• As Retail Back-Office Specialist you will receive escalations from customer-facing colleagues and works under strict regulations;
• You commit time to handle complex issues relating to the fulfilment of online orders placed by customers who expect the very best consumer electronics devices.;
• Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role. From order induction to item delivery, and from handling flavor changes to RMA completion, the Retail Back-Office Team owns this process;
• Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction. They will perform investigations that will lead to decisions impacting relations with customers and partners;
• Customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship;
• Performing tasks in SAP at a high detail level for record-keeping is essential. SAP actions require utmost attention to detail and accurate adherence to Knowledge Base protocol.

Perfil

• C1 level of Turkish;
• Good English skills (B2);
• Based in Lisbon or willing to relocate;
• Ability to work quickly and efficiently under deadline pressure;
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference;
• Proven ability to work and make decisions with minimal supervision;
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions;
• Working in a back-office environment with customer satisfaction in mind;
• Excellent written and verbal communication skills;
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be;
• Knowledge of SAP is an advantage; otherwise, we can help with that;
• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work;
• Ability to work Mo-Sun, between 07h-24h, 40h per week;
• Extraordinary teammate, thriving in an environment where camaraderie matters.

Oferta

• Competitive base salary and benefits;
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities;
• Private health insurance;
• Enrich your CV by working for a major worldwide brand;
• Multicultural Team;
• Modern office in an excellent location in Lisbon.

Localização

• Lisboa, Portugal