Descrição da Empresa

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Descrição da Função

Ready to make an impact in the world of warranty processes? Join our Global Business Services (GBS) Portugal and play a key role in ensuring quality and efficiency across our worldwide service organization.

Perfil

• Your role:
• As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS. As a Warranty Business Rules Administrator, you’ll help identify improvements, drive
• compliance, and contribute to a positive customer experience in a dynamic, international environment.
• What you can look forward to:
• What you will do
• Maintain after-sales/warranty-related business rules in systems (especially AS400) based on inputs from various headquarter departments (engineering, quality):
• Based on input about product components and damage codes
• Based on warranty conditions and thresholds
• Align closely with after-sales partners (e.g., workshops) for special cases that cannot be replicated in the systems
• Monitor continuously and identify improvement needs regarding damage codes and early warning codes
• Align all business rules and translate them effectively across all platforms

Competências

• Qualifications
• ● Proven technical expertise in preferably commercial vehicles or alternatively automotive industry; especially technical documentation
• ● Preferably completed studies (university/university of applied sciences) with a technical orientation or a comparable qualification
• ● Basic understanding of ERP (esp. AS400) systems and modern database systems, MS Office skills, especially in Excel
• ● Analytical and problem-solving skills
• ● Fluent in oral and written English to present complex issues and a basic understanding in German
• ● Independent, structured and cooperative way of working, interest in intercultural
• collaboration
• ● 3-5 years of professional experience

Oferta

• Why join us?
• Be part of building a new GBS hub.
• Work in an international, multicultural environment with exposure to global teams.
• Influence on how processes are designed and executed globally.
• Grow your career in a modern service organization focused on people, innovation, and agility.
• What we offer
• Permanent contract
• Mobile work model (2-3 days home office per week)
• Health insurance for you and your family (no extra cost)
• Life insurance
• Meal allowance
• Birthday, Christmas Eve and New Year’s Eve off
• A modern, people-centric culture focused on development, wellbeing and
• collaboration

Localização

• Lisboa, Portugal