Descrição da Empresa

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Descrição da Função

Ready to make an impact in the world of warranty processes? Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide service organization.

Perfil

• Your role:
• As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS. As a Warranty Guidelines & Conditions Administrator, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic,
• international environment.
• What you can look forward to:
• What you will do
• Dealing with warranty guidelines and conditions
• Understanding of workshop conditions (warranty), labour rates, handling surcharge
• Calculating and determination of warranty conditions (based on direct interfaces with markets)
• Assess all inputs critically, safeguarding compliance and preventing fraud
• Support of setup of new markets / partners with data maintenance
• Develop decision foundation for clarification purposes with markets
• Responsible for managing and overseeing data protection practices (Managing key stakeholders)

Competências

• Qualifications
• ● Completed studies with business background or commercial training or a comparable qualification
• ● Ideally experience in the automotive sector or after-sales experience
• ● MS Office with Excel skills, Basic understanding of modern database systems (SAP Analytics Cloud)
• ● Fluent in oral and written English to present complex issues.
• ● Knowledge of German is a plus.
• ● Basic understanding of legal environment and foundation (GDPR, competition law, block exemption regulation)
• ● Independent, structured and cooperative way of working, interest in intercultural collaboration
• ● 3-5 years work experience expected

Oferta

• Why join us?
• Be part of building a new GBS hub.
• Work in an international, multicultural environment with exposure to global teams.
• Influence on how processes are designed and executed globally.
• Grow your career in a modern service organization focused on people, innovation, and agility.
• What we offer
• Permanent contract
• Mobile work model (2-3 days home office per week)
• Health insurance for you and your family (no extra cost)
• Life insurance
• Meal allowance
• Birthday, Christmas Eve and New Year’s Eve off
• A modern, people-centric culture focused on development, wellbeing and
• collaboration

Localização

• Lisboa, Portugal