Descrição da Função

Adecco Recruitment is looking for a Workday Team Leader. This team is responsible to support end-users in their daily use of Workday, monitoring digital processes timeliness and data quality. This is an exciting opportunity to make a significant impact on our clients HR Information System landscape and ensure that the Workday platform aligns with the global business needs. This is a permanent position, with direct contract with our client. Responsibilities - Actively promote the use of Workday by communicating on Workday features, tips & tricks, and campaigns on a weekly basis through various channels. - Facilitate a network of Workday Champions at country level to ensure countries develop a high level of expertise and benefit from other countries of best practices. - Establish daily, weekly and monthly routines to ensure support team discipline in delivering value. - Manage Workday Support Agents day-to-day support activities, making sure that Workday end-users queries are answered on time and at the appropriate level of quality. - Ensures cases resolution and status are up to date according to established procedures. - Facilitate the daily monitoring of Workday processes and data quality, helping Europcar countries achieve Operational Excellence. - Liaise with countries for cases requiring Local HR involvement. - Monitor and act on Service Level KPIs to exceed targets. - Deliver weekly reporting to your stakeholders. - Ensure your team members develop the required technical skills and behaviors to deliver at the highest standard. - Be forceful in proposing improvements and additional features to deliver more value at group and country level. - Be the guardian of our clients Workday Guiding Principles, supporting end-users keeping in mind global and aligned to the company strategic needs. - Stay up-to-date with Workday updates and best practices to ensure continuous improvement. Internal and External Relationships - Internal main interactions with function / country HR representatives, and countries leadership teams. - External Workday, Consulting firm involved in the implementation of Workday. Previous Experience - More than 3 years experience in managing similar activities. - Knowledge of Workday HCM is a plus. - Business school. Key skills - Leadership. - Attention to details. - Trustworthiness and ethical integrity. - High sense of organization and management of priorities. - Calm under pressure. - Strong communication skills. - Tech savvy. - Continuous learning mindset. - Analytical thinking. - Strong problem-solving abilities.

Localização

• Oeiras, Portugal