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Jr Support Manager

ID:
8402446
Data:
16-03-2020
Empresa:
Betting Connections
País:
Portugal
Distrito:
Todo o País
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

With more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.

We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment!

We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry.

 

Registada há 3 anos no SAPO Emprego 712 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

The Junior Support Manager will take responsibility for organizing and managing the support team. Given the start up nature of the company the selected candidate will also be expected to take on a full support shift like any other agent.

What does a typical day for the junior support manager look like?

Creating and managing the support roster to ensure that we always have adequate language support during business hours (10:00 – 00:00)
Working with your team to provide first class customer service and advice within a contact centre environment.
Be actively part of the support team in terms of taking on shift work, answering emails and taking chats with customers
Assuring a high quality of customer service from yourself and your team members respectively at all times
Monitor and ensure that quality levels are maintained and communicated to all team members
Assess the competencies of your team members to identify their strengths and define ways in which they could reach their full potential on the job
Frequent one to one meetings with individual team members if/when required
Accountable for CSAT score for all markets related to your team
Act as a mentor for CSA’s and leading by example
To maintain high levels of product knowledge to ensure appropriate guidance is always offered
To support administrative tasks within the team
Facilitate smooth communication flow between the Customer Service Department and all other departments
Point of contact for CSA in and outside your team in any issue that needs to be escalated beyond 2nd line
Conduct quality assessments and quality spot checks
Anticipate and evaluate risks in own department; effectively handle obstacles to achieving set targets and goals
Support new Recruitment efforts by attending interviews and giving feedback on the best suitable candidates for the respective team(s)
Reach goals set by the company end of year
Required Skills and Experience

Excellent written and verbal communication skills – e-mail, chat and telephone
Excellent team player
Sound experience in a Customer Service environment
Ability to work towards targets - Target Driven
Ability to work on a shift basis between 10:00 am – 00.00 am including weekends and public holidays
Good organizational skills
Well-developed leadership skills
Good problem solving skills - Good listener
Can work well under pressure
Works under minimum supervision
Open to giving and receiving constructive feedback
Leads by example
Business management skills: understand strategy, business functions, manage conflicts
Previous experience in a similar position and a proven track record in attendance and performance
Fluency in Norwegian, Swedish OR Finnish AND English is imperative

Pesquise também por: Junior support manager

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