Descrição da Empresa

Workster é uma agência de recrutamento internacional com15 anos de experiência na indústria de BPO / Outsourcing especializada em encontrar os melhores talentos linguísticos a melhor oportunidade de emprego possível em todos os países da Europa. Workster is an international recruitment agency leveraging 15 years of experience in the BPO / Outsourcing industry to specialize finding top language talent the best possible job opportunity across all countries in Europe

Descrição da Função

Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services with content moderation for Croatia.

• Review and assess escalated cases for potential policy violations or safety concerns
• Respond to client’s customers inquires via phone, helpdesk and live chat
• Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
• Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
• Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
• Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
• Make informed decisions based on the analysis, applying established policies and guidelines
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

Perfil

• C1 of Croatian
• B2 level of English
• The ability to thrive in a dynamic, team-focused and structured environment
• An ability to make decision based on rules and policies
• A passion for helping others achieve results
• An ability to handle potentially stressful situations.

Oferta

• 22 days of holiday
• Private health insurance
• Yearly flight home sponsored
• Relocation support with flight costs reimbursement and a room
• Support of employees experienced in helping relocating colleagues
• Free Portuguese classes
• Temporary contract for 12 months, Permanent after 2 years.
• Training compensation about 50% – around 15 working days
• After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7
• A dynamic and creative team with positive and friendly atmosphere

Localização

• Lisboa, Portugal