Descrição da Empresa

Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Função

Descrição Are you passionate about delivering exceptional customer experiences and turning interactions into positive solutions? If you are a communicative, proactive, and solution-driven individual, we have the perfect opportunity for you! We are seeking a Customer Service Specialist for a world-renowned company. Responsabilidades - Taking responsibility for resolving customer issues and managing complaints while adhering to company guidelines and procedures; - Following up with customers to confirm issue resolution and ensure satisfaction with the service provided; - Maintaining a thorough understanding of the company's services to provide accurate and comprehensive information to customers; - Keeping detailed and accurate records of customer interactions to track issues and enhance the overall user experience; - Proactively sharing customer feedback with the team and direct manager. Requisitos - Minimum required education: 12th grade or high school diploma; - Previous experience in customer service; - Proficiency in Italian; - Previous experience using the Zendesk platform (preferential); - Good MS Office/Google Workspace skills; - Strong team working and excellent communication skills; - Goals oriented; - Willing to work on shifts and weekends.

Localização

• Funchal, Portugal