Descrição da Função

Location: Mindelo, Porto, Portugal The Digital Insights Intern supports the collection and reporting of data-driven research and insights that lead to strategic recommendations to support H.B. Fuller’s digital customer experience activities, including marketing, e-commerce, and customer support/service. Reporting to the Global Digital Marketing and Analytics Manager, this role uses internal and external research to provide actionable insights to H.B. Fuller’s 30 market segments. PRIMARY DUTIES Assist the team with collecting contact information and relational and transactional data to provide customer feedback analysis and reporting to leadership stakeholders globally. Coordinate closed loop feedback using H.B. Fuller’s experience management tool (Qualtrics), social media listening platforms, and other technologies. Follow established quality control measures to ensure accuracy of data and reports, focusing on customers’ digital touch points across multiple channels and throughout the customer journey. Provide actionable and thorough recommendations for continuous improvement in business operations specific to customer experience and satisfaction. Support the Global Digital Customer Experience team omnichannel approach and assist with special projects teams as needed. MINIMUM REQUIREMENTS 2-year college degree required Previous data analysis background or training Understanding of CX best practices and how to measure and use NPS and CSAT scores Strong attention to detail A self-starter with a strong work ethic and energetic style Demonstrated skills in the following competencies: Leverages possibility thinking to create new value for customers Delivers excellence through personal motivation and engagement Elevates the performance bar and delivers on commitments with high-quality solutions Works toward the company’s future, altering the course as needed and balancing risks and rewards in making decisions Understands customer needs and delivers superior solutions with passion Encourages collaboration, trust and cooperation among and within work groups OTHER REQUIREMENTS Basic understanding or ability to quickly learn about the markets we serve, products/solutions we offer, and ability to increase knowledge of market conditions, customer applications, and adhesive technologies Can manage relationships and expectations with multiple stakeholders Fluent in English Excellent communication skills, specifically writing High level of proficiency with Microsoft Office software, Qualtrics, Tableau or equivalent tools Can self-manage time and reprioritize tasks based on feedback from stakeholders PHYSICAL ENVIRONMENT Position to be based in Mindelo, Porto, Portugal; hybrid/remote work acceptable

Localização

• Mindelo, Portugal