Descrição da Função

Join a global Digital Transformation consultancy, operating across 20+ EMEA countries with 10,000+ tech and business professionals, on a long-term Application Support engagement in the banking sector. - Lisbon, Hybrid - Permanent contract directly with the client We are hiring an Application Support Engineer (L2/L3) to join a multidisciplinary technology team supporting critical banking applications, ensuring service reliability, performance and continuous improvement. What You Will Be Doing - Diagnose and resolve technical and functional issues at L2/L3 level, ensuring rapid service restoration and root-cause analysis - Oversee day-to-day execution of management chains including batch processing, data transfers and workflow monitoring - Orchestrate and manage software releases and hardware infrastructure updates with minimal business disruption - Implement and supervise monitoring tools including Dynatrace and Prometheus/Grafana to analyse load, performance and functional health - Develop scripts in Python/Bash and use Ansible to automate repetitive tasks, log parsing and health checks - Create and maintain application documentation, runbooks and operating procedures - Analyse application performance and user feedback to propose and implement functional or technical upgrades What We Are Looking For - Strong hands-on experience with Linux including RHEL 7/8, SLES and Ubuntu, covering system administration, kernel parameters and performance tuning - Proficiency in SQL with ability to optimise queries, analyse execution plans and perform basic DBA tasks - Professional experience with Python, Bash or Shell Scripting for automation - Strong knowledge of Ansible including playbook authoring and CI/CD integration - Familiarity with Cloud environments, Docker and Kubernetes including basic pod debugging and log aggregation - Proficient use of Dynatrace or other monitoring tools such as Prometheus, Grafana or Zabbix - Solid understanding of ITIL/ITSM processes and experience with ServiceNow or JIRA - Proficient English, written and spoken Nice to Have - Knowledge of Terraform or Helm

Localização

• Lisboa, Portugal