Descrição da Empresa

Teleperformance Greece has connected customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses, providing multiple entry-level jobs to our team members in the fields of Customer Care, Sales & Technical Support services, as well as Content Moderation for social media. We consciously choose to invest in our people: we provide a multicultural, multiethnic, safe, and fun workplace that strongly supports diversity, offering equal opportunities to everyone, regardless of gender, ethnicity, religion, culture, or age.

Descrição da Função

Are you driven by a constant need for improvement? Do you speak Italian fluently? Join our customer service team for Miele! By joining forces with Miele, the leading manufacturer of premium domestic appliances, we are committed to ensuring we live and work by the motto “Immer Besser”; always better. As we are growing rapidly, we are looking for a like-minded talent to join our Customer Service team– fluent in Italian – who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion. If you share our passion for continuous improvement and our appreciation for quality-conscious brands, apply now and join us in Greece!

• Communicating through various channels (e-mail, chat & phone) to address product or service issues
• Advising customers on the proper use of their electric appliances
• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem
• Expediting corrections and/or adjustments; following up to ensure resolution
• Assisting with the processing of refunds or exchanges
• Arranging the placement of orders

Perfil

• High level of fluency in Italian.
• Good communication skills in English.
• Customer support/troubleshooting experience will be appreciated.
• Familiarity with the brand is preferred.
• Strong verbal and written communication skills utilizing active listening.
• Experience within the household appliance/commercial equipment industry is a plus.
• Comfortable with the use of basic technology tools.
• A positive, can-do attitude that shines through every interaction.

Oferta

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment – all at no cost to you),
• Competitive monthly salary + 2 extra salaries per year,
• Extra Private Health Insurance Benefits.
• Numerous benefits and discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• The opportunity to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
• Refer-A-Friend: Bring your friends and receive great bonuses!

Localização

• Grécia