Descrição da Empresa

We are a major player in Customer Service Outsourcing. Present in 18 countries, across 88 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain. For 20 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach. For this, we rely on the expertise of our 40,000 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit. Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.

Descrição da Função

At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress! Are you living in Algarve, Porto or Braga and looking for remote work? Or, do you live in Lisbon and prefer to work with the team in the office? We have what you are looking for! So, what are we looking for? German speakers with good commands in English! Your mission: - With the tools acquired during our initial training, you will be in charge of Handling customer requests by answering incoming calls. - Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided. - Providing product and tool support to improve customers’ experience. - Administrative tasks: documentation management and database updating. Your profile: - German and English fluent or bilingual; - Computer literacy (easily browse different software programs in parallel); - Previous experience in customer service is a plus. - Excellent communication skills (you are comfortable communicating with customers using several channels). - Ability to multi-task by working independently, while being a team player. Our Offer: - A corporate culture, based on management with values and human DNA. - Initial paid training and employment contract. - Health insurance after 6 months in the company. - Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus). Residence in Portugal required.

Localização

• Todo o país, Portugal