Portuguese-speaking Customer Support Expert
Work for the biggest worldwide costumer advisor company
Descrição da Empresa
Workster é uma agência de recrutamento internacional com15 anos de experiência na indústria de BPO / Outsourcing especializada em encontrar os melhores talentos linguísticos a melhor oportunidade de emprego possível em todos os países da Europa. Workster is an international recruitment agency leveraging 15 years of experience in the BPO / Outsourcing industry to specialize finding top language talent the best possible job opportunity across all countries in Europe
Descrição da Função
Workster partners with a leading BPO with great employee satisfaction ratings to find experienced Customer Support Agents with Portuguese to work in Greece, Thessaloniki. The successful candidates would support customers of an e-commerce brand.
- Experience in technical-based customer assistance through voice, chat, and email
- Previous experience dealing with the challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
- Problem-solving and critical thinking skills
- A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
- Social Media savvy
- Ability to effectively and correctly communicate verbally and in written format
Perfil
- Must be bilingual in Portuguese (C1) and English (B2/C1) speaking and writing
- Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
Oferta
- Competitive remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- meal vouchers & transportation allowance
- Schedule: Monday to Saturday 8am to 4pm / 12pm to 8pm. Sunday 10 to 6.
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment – the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
Localização
- Grécia