Descrição da Empresa

CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.

Descrição da Função

Join our dynamic team in Lisbon, Portugal, as a Customer Support Representative for a leading gaming company. You'll be at the forefront of assisting Russian-speaking customers in their interactions with us. Responsibilities: - Provide exceptional customer support via email and chat, predominantly in Russian and occasionally in English. - Aid customers with inquiries regarding account and payment processes. - Resolve issues related to login and registration. - Restore and update account information such as emails and phone numbers. - Manage hacked accounts and assist in restoring characters. - Address questions about the reward program. - Assist with queries regarding tokens and pre-paid game cards. - Handle payment-related inquiries and process refunds. - Maintain professionalism in managing customer data. Requirements: - Proficiency in both Russian and English, both spoken and written, is essential for this role. Working Hours: - Full-time position: 40 hours per week. - Rotational shift pattern, covering Monday to Sunday. - Shifts range from 06:00 AM to 10:00 PM, with 8 hours per day and an additional hour for lunch break. To apply, please send your CV in English. The project is set to start on June 17 (initial training will be provided). In case you have to move from the location over 100 km away from Lisbon, relocation and housing support will be offered!

Localização

• Lisboa, Portugal