Descrição da Empresa

We are a major player in Customer Service Outsourcing. Present in 18 countries, across 88 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain. For 20 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach. For this, we rely on the expertise of our 40,000 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit. Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.

Descrição da Função

At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress! Are you passionate about helping others and solving technical challenges with agility and precision? Join our fast-growing outsourcing and technology team, supporting candidates applying for EU roles who complete their assessments on a dedicated online platform. What You’ll Do • Provide technical assistance via WhatsApp and voice calls in English. • Help users troubleshoot and configure cameras, voice settings, and browsers. • Guide candidates through technical issues during their online testing process. • Diagnose and resolve errors quickly and effectively, ensuring a smooth user experience. • Document recurring issues and contribute to continuous process improvement. What We’re Looking For • Fluent or bilingual English speaker (spoken and written). • Excellent communication skills and a solution-focused mindset. • Strong technical aptitude and the ability to navigate web tools and configurations. • Agility and precision in diagnosing and resolving issues. • Previous experience in technical support or customer service is a plus. What We Offer • A young, dynamic and informal environment that values innovation and personal growth. • Opportunity to work in a fast-paced international project with real impact. • Ongoing training and development to strengthen your technical and communication skills. • Career progression opportunities within a rapidly growing tech organization. Ready to make an impact? Apply now and be part of a team that empowers thousands of professionals across Europe! #Intelcia #ProudtobeIN #WeDreamWeCareWeDo #BeGreatTogether The personal data received is analysed in accordance with the General Data Protection Regulation (GDPR) and is used exclusively for the recruitment and selection process.

Localização

• Todo o país, Portugal